A queue without pushing at the counter.
A numbered queue at the counter — fewer disputes in the waiting room, a clear order for staff, and calmer clients.
When this makes sense
- People at the counter regularly argue about who's next, especially during peak hours.
- A clinic, municipal office or bank wants measurable waiting time per counter and per day.
- Several services run in the same space and clients need to be sorted by request type.
- Staff need a clear signal for who's next, without calling out across the waiting room.
When it doesn't
- Daily client volume is small and order is naturally respected without a system.
- Service is provided strictly by appointment, with no walk-ins or waiting.
- There's no room for a screen and ticket terminal, and the alternative — a plain paper list — still works well enough.
How it works
- 01
Ticket terminal
The client pulls a numbered ticket at the entrance, choosing a service type if there's more than one.
- 02
Call display
A screen and audio signal call the next number to a free counter, visible to the whole waiting room.
- 03
Counter assignment
Staff call the next client from their own terminal and see how many are still waiting.
- 04
Waiting-time tracking
The system logs the time from ticket to call, per counter and per service type.
- 05
Report
Daily traffic and waiting-time data are available for analysing load and planning shifts.
What's in the system
- Ticket terminalat the entrance
- Call displayin the waiting room
- Staff terminalper counter
- Audio announcementnumber call
- Reporting softwarewaiting time, traffic
- Wired or wireless linkbetween terminals and display
Technical parameters
- Queue identification
- numbered ticket, by service type
- Display
- screen + audio announcement
- Number of counters
- adjustable
- Link
- wired or wireless
- Software
- waiting-time and traffic reports
- Power
- 220 V
Example — clinic with 4 counters
- Ticket terminal
- 1, at the entrance
- Call display
- 1, in the waiting room
- Staff terminals
- 4
- Report
- daily, waiting time per counter
Illustrative example, not an offer. The final project follows a site visit.
Questions
Can the system separate clients by service type?
Yes, the ticket terminal can offer a service choice, so queues are managed separately by request type.
How many counters can one queue system cover?
The number of counters is matched to the site — from a single counter to every counter in a large waiting room, with one central display.
Is waiting time tracked?
Yes, the time from ticket to call is logged per counter, available as a report for analysing load.
Does staff need special software on their computers?
The staff terminal is simple and needs minimal training — calling the next number is one button.
Site visit and assessment are free of charge.
Site visit and assessment are free of charge · Mon–Fri 08:00–16:00